What I promise,
and what I
won’t promise.

HiVis Digital is a sole proprietorship owned and run by Oleksandr Savchenko in Prince George, British Columbia, Canada. I work with Trades businesses across Canada, remotely by default and in person in Prince George. In these terms, “I”, “me” and “my” mean Oleksandr Savchenko, doing business as HiVis Digital. “You” means any person or business that uses the Site or hires me. “The Site” means hivisdigital.ca.

If you send me your Google Business Profile link, I reply with whether I think I can help. That reply costs nothing, carries no obligation on either side and does not make you a client. It is my honest read of what I see, not a promise of results. I may decline to look further, for example when I already work with a business in your trade in your town.

The HiVis Blueprint is a paid, written plan: a profile audit, a competitor map for your trade in your town, a keyword and service-area list, and what to fix first, in order. It costs $297. Once it is paid, it is yours to use with anyone, including someone who isn’t me, and its full price is credited against a HiVis Launch ordered within 90 days.

The services are HiVis Launch (the website build), the HiVis Blueprint, and the CORE, PLUS and PRO retainers, which cover Google Business Profile management, local SEO and, on PRO, Google and Meta ads management. Add-ons are on the price list.

The Site describes what I sell and what it costs, but it is not itself a contract for that work. Paid work runs on the one-page agreement published on the Site, with your business, your trade and town, what you ordered and the start date filled in at the bottom. If these terms and your signed agreement conflict, the signed agreement controls for that work.

CORE, PLUS and PRO are month to month. You or I can end a retainer with 30 days’ written notice, and an email is enough. There is no cancellation fee and no clause that renews you into a new term. You pay for the notice period and for work already done, and nothing after that.

HiVis Launch and the Blueprint are one-time invoices, not subscriptions. If a Launch is stopped part way, you keep what is built and I refund the fee for the work not done. Moving between tiers is a sentence in an email.

When a retainer ends, my manager access to your accounts is removed and everything keeps working, because it is already in your name (Section 06).

Prices are published on the price list in Canadian dollars. I don’t charge GST, HST or any other sales tax, so each invoice is the listed price. The price that applies to your work is the published price on the day you sign, as listed in the prices clause of your agreement. If I change my prices, yours stay the same until I give you 30 days’ written notice, and you can end the agreement within that time.

Ad spend is not part of my fees. You pay it from your own card, directly to Google and Meta, in ad accounts opened in your name. I never handle it, never mark it up and never charge a percentage of it. For PRO I recommend a minimum ad budget of $1,000 a month; you set the budget and can change it. I am not responsible for amounts Google, Meta or other platforms charge you, changes to their prices, or costs you take on directly with them.

Fees are payable as invoiced unless your agreement says otherwise. An unpaid invoice may pause the work until it is paid, but nothing is switched off or taken from you. Fees for work already done are not refundable, because that time has been spent on your business.

Your domain, hosting, WordPress site, Google Business Profile, Google Ads and Meta ad accounts and call-tracking numbers are opened in your name on day one, or moved into your name during the build. I am added as a manager, never as the primary owner. If you leave, nothing breaks.

Content, photos and logos you send me stay yours. The site and the content I create for you become yours when the invoice for that work is paid. I keep my own know-how, methods and general templates, without your content or branding, and may use them in other work.

The site I build carries a small “Site by HiVis Digital” link in its footer unless you ask me to remove it. Anywhere else, I name you or show your project as a case study only with your OK.

While your Launch is being built or your retainer is running, I will not take on a competing business in your trade in your town. Your signed agreement names the trade and the town it covers, so there is no argument later about what counts.

The same rule is why I may turn an enquiry down: if I already work with someone in your trade in your town, I’ll tell you so.

Retainers include call tracking and recording and a one-page monthly report: calls, where each came from, what it cost and which ones booked. The tracking numbers and the recordings sit in a call-tracking account in your name. I access it as a manager to build the report and to show you which calls booked.

I set up tracked lines to play a short notice telling callers the call may be recorded, before any recording is made. You can ask me to switch recording off on any number at any time.

Your customers’ information stays your responsibility: your site’s privacy policy should mention call tracking and recording, and requests from your customers about their information go to you. I’ll help with the wording and the answers. How I handle that information is set out in the privacy policy.

The work only pays off if you do your part too. You agree to:

• Answer the phone, or call back the same day. Marketing cannot fix a phone nobody answers.
• Send the content, photos and access I ask for. The 21 working days for a HiVis Launch start when your content is in.
• Tell me the truth about your business: licences, insurance, WorkSafeBC clearance, service areas, prices and reviews.
• Only send me photos, logos and text you have the right to use.
• Pay invoices, and your ad spend, on time.

I will not write fake reviews, buy reviews or post anything that breaks Google’s or Meta’s rules, even if asked.

Case studies and client quotes on the Site, such as Epic Pavement, are real, but they reflect that client’s business, market and timing. They are not typical or average, and your results will differ.

What I do commit to: doing the work with skill and care, in good faith, and reporting honestly what it produced in calls and booked jobs. If it isn’t working for you, month to month means you can stop.

My services run on platforms I don’t own or control, including Google (Search, Maps, Business Profile, Ads and Local Services Ads), Meta (Facebook and Instagram), and call-tracking, hosting and domain providers. They can change their algorithms, policies, features, eligibility rules or prices, or suspend, restrict or remove accounts, at any time and without notice. Any of that can affect results. Local Services Ads, for example, are only open to some trades in Canada.

Because the accounts are in your name, you also agree to each platform’s own terms. I am not liable for the actions, decisions, outages or errors of third-party platforms, including account suspensions, changes in where you appear, policy enforcement or loss of access, except to the extent directly caused by my own gross negligence or wilful misconduct.

The Site also links to other websites for convenience. A link is not an endorsement, and visiting those sites is at your own risk and under their terms.

All content on the Site, including text, design, layout, graphics and the HiVis Digital name and logo, is mine or used under licence, and is protected by copyright and other laws. You may not copy, republish or reuse any part of it for commercial purposes without my written permission.

When using the Site, you agree not to:

• Use it for anything unlawful or in breach of these terms
• Try to get unauthorized access to the Site, its servers or connected systems
• Scrape or harvest content or data by automated means without permission
• Send false, misleading or fraudulent information through any form
• Send spam, malware or any harmful or disruptive code
• Infringe anyone’s intellectual property or other rights

Articles, guides, The Map Pack report and general suggestions on the Site are general information. They are not legal, financial, accounting or tax advice tailored to your situation, and you should not rely on them as such. You are responsible for your own business decisions.

To the maximum extent permitted by law, the Site, the free two-line reply and any free content are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose or non-infringement. I do not warrant that the Site will be uninterrupted, error-free or secure, or that its content is accurate or complete.

To the maximum extent permitted by law, I will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business or goodwill, arising out of or related to your use of the Site or my services, even if I have been told such damages are possible.

To the maximum extent permitted by law, my total liability for all claims arising out of or related to my services will not exceed the total of the fees you paid me in the three months before the event giving rise to the claim. That is the same limit as the liability clause of the one-page agreement.

If you only use the Site and have not paid me for any work, the Site is provided as is (Section 14), and nothing is owed to you for using it.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, fraudulent misrepresentation or wilful misconduct.

You agree to indemnify me and hold me harmless from any claims, damages, losses, liabilities and reasonable expenses, including legal fees, arising out of or related to your breach of these terms, your misuse of the Site, any content or materials you provide to me, the claims you make about your own business, or your breach of any law or anyone’s rights.

Your use of the Site and my services is also governed by my privacy policy, which explains how I collect, use and protect personal information, including your customers’ calls. By using the Site, you consent to the practices it describes.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict of law rules. If a dispute comes up, you and I both agree to try first to settle it directly and in good faith. If that doesn’t work, the courts of British Columbia have jurisdiction and you agree to that venue, except where the law gives you the right to bring a claim elsewhere.

Questions about these terms? Contact me through the contact form. It comes straight to me, and I reply the same business day.